FAQ
Answers to commonly asked questions
Last updated: March 20, 2026
What are your products used for?
Our products are pharmaceutical-grade compounds intended for research and laboratory purposes. All products come with a Certificate of Analysis (COA) verifying purity and concentration.
How do I verify product authenticity?
Every product ships with a unique batch number. You can verify your batch through our Product Authenticity page, where you can look up the COA and lab test results for your specific batch.
What payment methods do you accept?
We accept major credit cards, cryptocurrency, and bank transfers. All payments are processed securely through our encrypted payment system.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. Express shipping is available at checkout for 1-3 business day delivery. All orders are shipped in discreet, unmarked packaging.
Do you ship internationally?
Yes, we ship to most European countries. Shipping availability and times vary by destination. Check our Shipping & Returns page for specific country availability.
What is your return policy?
We accept returns of unopened, unused products within 14 days of delivery. Products must be in their original packaging. Please contact our support team to initiate a return.
How do you ensure product quality?
Every batch undergoes rigorous third-party laboratory testing. We maintain 99%+ purity standards and provide full Certificates of Analysis for every product. Our facilities follow GMP (Good Manufacturing Practice) standards.
Can I track my order?
Yes, once your order ships you will receive a tracking number via email. You can use this to track your package through the carrier's website.
Do you offer bulk or wholesale pricing?
Yes, we offer wholesale pricing for qualified researchers and institutions. Please contact us through our Contact page with details about your requirements.
How do I contact customer support?
You can reach our support team through the Contact page, or email us directly at support@bodybuildgear.com. We typically respond within 24 hours on business days.